Terms and conditions
INTERNET PORTAL OPERATOR
- Uber Nutrition Europe, s. r. o.
- Company ID:47121629
- VAT ID 2023944681
- VAT reg. no. SK2023944681
Headquarters: Uber Nutrition Europe, s. r. o.
Fučíkova 541/17 903 01 Senec, Slovakia
RESPONSIBLE PERSON AND CONTACT
Lukáš Majba 0904765808 Monday to Friday 9:00 – 18:00
1) ABOUT REGISTRATION
“We declare that the data is used only for identification purposes when purchasing at Uber Nutrition Europe s.r.o and will not be provided to third parties or otherwise misused. By confirming the registration, I agree to the sending of offer e-mails from the online store of Uber Nutrition Europe s.r.o in accordance with Act no. 480/2004 Coll. on some information society services.”
Offer e-mails will be sent a maximum of twice a month and the size of individual e-mail messages will not exceed 50kB. You can cancel the e-mail newsletter service at any time at the e-mail address: firstname.lastname@example.org, or at the headquarters address stated above.
Orders can be placed without registration.
2) ACCEPTANCE AND EQUIPMENT OF THE ORDER, PURCHASE AGREEMENT
The buyer’s order is a draft of the purchase contract and the purchase contract itself is concluded at the time of delivery of the binding consent of the seller to the buyer with this proposal (binding confirmation of the order by the seller – sending an order confirmation). From this moment, mutual rights and obligations arise between the buyer and the seller.
By concluding the purchase contract, the buyer confirms that he has read these terms and conditions, including the complaint conditions. The buyer is sufficiently informed of these terms and conditions and the complaint procedure by placing the order and has the opportunity to become acquainted with them.
The seller reserves the right to cancel the order or part thereof before concluding the purchase contract in the following cases: the goods are no longer produced or delivered or the price of the delivered goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Agreement will not be concluded.
All orders received by this store are binding. The order can be cancelled before its dispatch. In the event that the order is not cancelled before the dispatch, and will be dispatched, the customer may be required to reimburse the costs associated with the dispatch of goods. You are automatically informed about the receipt of the order by e-mail. In the detail of each product and in the order confirmation, the delivery time of goods that were not in stock is assumed. For each item, it is shown whether the goods are in stock or not. If the goods are not in stock or the supplier’s warehouse, we will immediately inform you about the next possible delivery date.
If you cancel the order within 12 hours, we consider the order to be cancelled. You can send the cancellation by e-mail or make it by phone. When cancelling the order, it is necessary to state your name, e-mail and order number.
3) TYPES OF SHIPMENT BY PUBLIC CARRIERS:
The order can be picked up on the same day, provided that the ordered goods are in stock. In other cases, we will inform you. Orders can be picked up Monday to Friday from 9:00 to 18:00, outside of this time by agreement.
Goods delivered by the transport parcel company GLS.
Postage, unless otherwise stated, is charged at 3.9 euros.
The price of transport includes the possibility of evening delivery (optional) and telephone contacting the customer, for a possible change in the time or place of delivery.
For some particularly bulky, heavy or otherwise poorly transportable products, the shipping cost may be increased. The price for transport is displayed immediately after selecting the mode of transport.
Complaints about the shipment are possible within 3 days of delivery, provided that the damage was not obvious at delivery!
GOODS DELIVERED BY SLOVAK POST – TRADE PACKAGE
Postage, unless otherwise stated, is charged at 3 euros
The price does not include any other services, because Slovenská pošta (Slovak Post) does not offer them. If the ordering party is not found, it will receive a notification of delivery of the shipment in the mailbox. The ordering party can pick up the shipment at the specified post office or request re-delivery. For these shipments, no communication with the carrier is possible and we have no possibility to influence or monitor the shipment in detail. The maximum weight of one package is 25 kg.
For some particularly bulky, heavy or otherwise poorly transportable products, the shipping cost may be increased. The price for transport is displayed immediately after selecting the mode of transport. Complaints about the shipment are only possible upon receipt!
WARNING! If the package is visibly damaged or if the protective tape is broken, file a complaint directly with the carrier. The supplier is not liable for damage caused during transport.
The shipment is usually delivered the next day after dispatch. The customer is informed about the shipment by e-mail.
You will always find a tax document in the package. The warranty period begins on the date stated on the document. The warranty period is stated for each product in the detail of the goods. In case of dispute, the warranty period may be extended by 5 (five) days as compensation for the transport time.
5) CONFLICT WITH THE PURCHASE AGREEMENT – GENERAL INFORMATION
In the event that the thing is not in accordance with the purchase contract upon acceptance by the buyer (hereinafter referred to as “conflict with the purchase contract”), the buyer has the right to sell the thing free of charge and without undue delay to the status corresponding to the purchase contract. The buyer’s requirements either by exchanging the item or by repairing it. If such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the thing or caused the conflict with the purchase contract himself. A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, shall be considered a conflict already existing at the time of taking over, unless it contradicts the nature of the thing or unless it is proven otherwise.
We provide a statutory warranty period for the goods.
6) THE CONSUMER ‘S RIGHT TO WITHDRAW FROM THE CONTRACT
If the purchase contract is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In this case, the consumer contacts the seller and preferably states in writing that he withdraws from the contract, stating the order number, date of purchase and refund account number. The money can also be returned in cash at the company’s headquarters. Withdrawal from the contract must be delivered no later than the last day of the 14-day period. In special cases, taking into account the circumstances, the return period may be extended, but not longer than 30 days from delivery.
However, this provision of the law cannot be understood as the possibility of borrowing goods free of charge. In the case of exercising the right to withdraw from the contract within 14 days of taking over the performance, the consumer must give the supplier everything he has obtained on the basis of the purchase contract. If this is no longer possible (e.g. the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be issued. If the returned goods are only partially damaged, the seller may claim damages from the consumer and set off his claim against the returned purchase price. In such a case, the seller is obliged to prove the damage. In such a case, the seller returns to the consumer only the reduced purchase price.
In addition, the seller may include in the purchase price to be returned to the buyer his actual costs incurred in connection with the return of the goods (transport costs, etc.).
THE CONSUMER DOES NOT HAVE THE RIGHT TO WITHDRAW FROM THE CONTRACT, IN THE CASE OF CONTRACTS:
for the provision of services, if their performance was started with his consent before the expiry of the period of 14 days from the acceptance of the performance,
for the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the seller,
for the delivery of goods modified according to the wishes of the buyer or for his person, as well as goods that are subject to rapid destruction, wear or obsolescence,
for the delivery of audio and video recordings and computer programs, if the buyer breaks their original packaging,
for the supply of newspapers, periodicals and magazines consisting of a game or lottery.
7) SHIPMENT AND DELIVERY CONDITIONS
Some shipments can be divided into several packages. Postage remains unchanged.
We monitor all shipments until they are delivered, thus trying to prevent problems that arise during delivery.
HOW TO PROCEED WHEN RETURNING GOODS:
- Prepare the shipment as described below.
- Send the goods that you will send back to the address as described below to the carrier of your choice.
HOW TO PREPARE THE SHIPMENT
The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Attach proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be pasted, labelled or otherwise damaged during transport. Do not send the goods on delivery, we recommend that you insure the goods. The money will be returned to your bank account (don’t forget to state the bank account number), usually within 3 working days of receiving the shipment. In case of returning the goods, the amount will be reduced by shipping costs (does not apply to complaints!).
8) METHODS OF PAYMENT
All payment methods can be selected before choosing shipping. All payment methods are included in the price of transport.
Prepay – When you select this option, you will receive a deposit form with all the details for payment. We will ship the goods upon receipt of payment to the bank account
cash on delivery – we will send you the ordered goods by post and you will pay for the goods in cash upon receipt.
personal collection – valid in cash for personal collection.
You don’t have to worry about being abused or hacked when paying with credit cards. We use a proven payment gateway with a 3-D secure protocol, supported by card associations. All internal information (passwords, names, operations) is encrypted. To increase speed, it does not encrypt general information (information about individual items of goods).
In the event that the goods you received from us are damaged or non-functional, follow the complaint procedure. Return of goods due to withdrawal from the contract is described in point 6 of the Terms and Conditions.
11) RETURN POLICY
Products covered by the right to file a complaint must be handed over for assessment immediately after the defect is found, must be clean and with the appropriate documents and description of the defect, or marked the place of the defect.
HOW TO PROCEED
In case of a complaint, you can choose two options, follow the description below: Send the product to the address – “contact address”. The transport is paid by the seller. Contact us as soon as you know when and where we will be able to pick up your shipment. The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Attach proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be pasted, labelled or otherwise degraded during transport. Do not send the goods on delivery, in which case the goods will not be accepted. We recommend that you insure the goods. Immediately after receiving the goods, you will receive a complaint protocol. The goods must be properly packed for transport so that they are not damaged. Defective or damaged goods will be replaced or the purchase price will be refunded. The goods must be accompanied by all documents that the buyer received with the goods, such as receipt, warranty card and others. The seller does not accept liability for damage resulting from the operation of the products, functional properties and damage from improper use of the products, as well as damage caused by external events and improper handling. Defects of this origin are not covered by the warranty provided either. For hygienic reasons, the goods are only properly cleaned for complaints. If the manufacturer provides a longer warranty, it is listed with the goods in the catalogue. For rejected complaints, the costs of the complaint procedure and handling fees may be charged. You will be informed about the handling of the complaint by e-mail or SMS. As with the delivery of the order, you will be informed about the shipment of the package and the delivery date.
1. All arrangements between the seller and the buyer are governed by the laws of the Slovak Republic. If the relationship established by the purchase contract contains an international element, the parties have agreed that the relationship is governed by the law of the Slovak Republic. This does not affect the consumer’s rights arising from generally binding legal regulations.
2. The seller is not bound by any codes of conduct in relation to the buyer in accordance with the provisions of Act no. 250/2007 Coll. on consumer protection as amended.
3. All rights to the Seller’s Website, in particular the copyright to the Content, including the layout of the Site, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is forbidden to copy, modify or otherwise use the website or any part thereof without the consent of the seller.
4. The seller is not responsible for errors caused by third party intervention in the online store or as a result of its use contrary to its purpose. When using the online store, the buyer must not use procedures that could adversely affect its operation and must not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store or its parts or software. equipment in a manner which would be contrary to its purpose or purpose.
5. The purchase contract, including the business conditions, is archived by the seller in electronic form and is not publicly available.
6. The wording of the terms and conditions may be amended or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
7. Attached to the terms and conditions is a sample form for withdrawal from the contract.